Privacy policy

This privacy policy is updated as of 15/01/2024.

This Privacy Policy describes how DevilDrape ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on www.devildrape.com ("the Site") or communicate with us in any other way (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will post the revised version of the Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the last 12 months personal information about you from various sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide the Services, comply with any legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of users or other individuals.

Types of Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

When we use the term "personal information," we refer to information that identifies you, is related to you, described, or can be associated with you.

The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

The information you provide to us directly through our Services may include:
- Basic contact details, including your name, address, phone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, security questions.
- Purchase information, including items you view, add to cart, or add to the wish list.
- Customer support information, including information you choose to include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide certain information directly.

You can choose not to provide such information, but doing so may prevent you from using or accessing those features.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data").

To do this, we may use cookies, pixels, and similar technologies ("Cookies").

Usage Data may include information about how you access and use our Site and your account, including information about your device, browser information, network connection information, your IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and services that may collect information on our behalf, such as:
- Companies supporting our Site and Services.
- Our payment processors, who collect payment information (e.g., bank data, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with requested products or services, to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we or third parties we collaborate with may automatically collect certain information through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information obtained from third parties will be treated in accordance with this Privacy Policy.

We are not responsible or liable for the accuracy of information provided to us by third parties, and we are not responsible for the policies or practices of third parties.

For more information, please see the section below, Third-Party Websites and Links.

How We Use Your Personal Information

- Provision of Products and Services: We use your personal information to provide you with the Services to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you account-related notifications, handling returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating any returns and exchanges, and enabling you to post reviews.

- Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending you marketing communications, advertisements, and promotions via email, text messages, or postal mail and showing you ads for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and on other websites.

- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or harmful activities. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We strongly advise against sharing your username, password, or other login details with anyone else. If you believe your account has been compromised, please contact us immediately.

- Communication with You: We use your personal information to provide customer support and improve our Services. This falls within our legitimate interests to be responsive to you, provide effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and enhance our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interaction with the Services (in our legitimate interests in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Site to better customize services, products, and advertising on our Site and on other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through the browser controls.

Please note that removing or blocking Cookies may negatively impact your user experience and may cause certain features and overall functionality of the Services to be unavailable or not work properly. Additionally, blocking Cookies may not completely prevent how we share information with third parties like our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, as outlined in this Privacy Policy. Such circumstances may include:

- With vendors or other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their privacy policies.
- When you direct us, ask us, or otherwise consent to our disclosure of certain information to third parties, such as sending you products or through the use of widgets or social media login integrations, with your consent.
- With our affiliates or within our corporate group, in our legitimate interests to manage a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpo

enas, search warrants, and similar requests), enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or other individuals.

User-Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, such content will be public and accessible to anyone.

We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that parties accessing such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to non-affiliated or non-controlled sites, you should review their privacy and security policies, as well as other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the services and/or users of such third-party platforms without restrictions on its use by us or by third parties.

Our inclusion of such links does not imply any endorsement of the content on such platforms or their owners or operators unless expressly stated on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details provided below to request its deletion: info@devildrape.com.

As of the effective date of this Privacy Policy, we have no actual knowledge of the "sale" or "sharing" (as defined by applicable laws) of personal information of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you transmit to us may not be secure during transmission. We advise against using non-secure channels to communicate sensitive or confidential information to us.

The retention period for your personal information depends on various factors, such as whether we need the information to maintain your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below concerning your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may reject your request as permitted by law.

- Right of Access/Rectification: including details about how we use and share your information.
- Right to Erasure: You may have the right to ask us to delete personal information we hold about you.
- Right to Rectification: You may have the right to ask us to correct inaccurate personal information we hold about you.
- Right to Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with some exceptions.
- Right to Opt-Out of Sale or Sharing or Targeted Advertising: You may have the right to instruct us not to "sell" or "share" your personal information or opt-out of the processing of your personal information for purposes considered "targeted advertising," as defined by applicable privacy laws. Note that if you visit our site with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser you use to visit the site.
- Right to Restrict and/or Opt-Out of the Use and Disclosure of Sensitive Personal Information: You may have the right to instruct us to limit the use and/or disclosure of sensitive personal information only as necessary to perform services or provide goods reasonably expected by an average individual.
- Limitation of Processing: You may have the right to ask us to cease or limit our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
- Communication Preferences Management: We may send you promotional emails, and you can choose to opt-out at any time using the unsubscribe option in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights where indicated on our site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request.

In accordance with applicable laws, you can designate an authorized agent to make requests on your behalf. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.

Complaints

If you have complaints about how we handle your personal information, contact us using the contact details provided below: info@devildrape.com.

If you are dissatisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below or by filing a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country where you reside, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the UK competent authority, as applicable, unless the data transfer takes place to a country deemed to provide an adequate level of protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you want to exercise any of the rights available to you, send us an email at info@devildrape.com.